Engineering Request​ - IronBarcode

If you are having trouble reading a barcode please see the following articles:

  1. Support Barcode Formats
  2. Barcode not Recognized

Once the format has been confirmed and troubleshooting steps have been taken, if the barcode is a valid format and is still not properly recognized please send us a copy of the input file.

For more complex issues with IronBarcode:

Please help by sending a code snippet/console application and any relevant files.

Also if you can provide any additional information about your application, and system/environment details, this would be most appreciated. 

  1. IronBarcode library version
  2. OS + version
  3. Core/Framework/Standard + version
  4. Environment: On-premises, VM, Docker or other container, load-balancing systems
  5. Application/Project Type: (Azure WebApp/WebJob/Function, ASP.NET MVC, ASP.NET Core, ASP.NET WebForms, Windows application, WPF, WebAPI (Core/Framework), IIS + version, etc.
  6. Input parameters (Image/PDF)
  7. Exception message Text (Exception + Inner Exception)
  8. Which debugging point does the process stop working or escape in the code?

This way our engineers will be best able to replicate the intended environment and advise further.